COVID-19 Coronavirus Update

Arrangements from 1st June 2020

Used Bike Sales

We will be partially opening our premises on Monday 01 June. We will be open from 09.00am-5.00pm. Visits will be by appointment only. We would encourage you to continue to process sales over the phone and online. Our staff are currently operating by telephone and e-mail only.

If you would like to visit the showroom after 01 June, please call 0161-678 8990 to arrange an appointment. In order to observe social distancing measures, it will not be possible to arrive and browse at this time.

Showroom Entrance: We will have 2m markings at the entrance, and inside the showroom. Hand sanitisers will be available at the entrance. We will limit the number of customers entering the premises at the same time to maintain a safe environment for both our customers and our staff.

What we will do to keep the premises safe

We are increasing the frequency of cleaning in our showroom, staffrooms, and workshop areas. All surfaces will be regularly sanitised throughout the day and deep cleaned regularly. There will be directional signs, distance markers, and hand sanitisers available throughout the building.

Motorcycle Deliveries/Collections

We will continue to operate a nationwide delivery service for bikes. Our experienced drivers provide contactless delivery direct to your door. If you have made an appointment to collect your bike, we will arrange a specific time that is convenient for you and will ensure that the appropriate social distancing measures are observed when you are on our premises.

Motorcycle Service

We will be re-opening our workshop starting on Monday 01 June. Initially we will be prioritising previous clients who are our regular customers. The situation will be reviewed on a weekly basis.

To ensure that both our customers and our staff can observe the mandatory social distancing new procedures will be introduced:

Bookings must be made by email or telephone. Once confirmed you will be given a 15 minute drop off window.
Unfortunately, due to the present restrictions it will not be possible to wait in our showroom while your machine is being serviced. 
We will agree a 15-minute window for pick up. 

Payment can be made over the phone prior to collection up to £200 or via card on pick up. Where possible we are trying to avoid handling cash.

Your machine will be sanitised prior to return to you.

Looking ahead

We are hoping that these measures will be for a temporary period. We look forward to the day where we can welcome everyone back into the showroom.

How to contact us:

Our telephone/e-mail system will be manned from 09.00am-5.00pm
General e-mail: steve@highbarnmotorcycles.co.uk
Telephone: 0161 678 8990 

Finally, thank you to our loyal customers for your continued support during this difficult time. We wish you and your families all the very best and look forward to seeing you in the showroom again very soon.

Steve Shaw
Managing Director

Highbarn Motorcycles

 

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